Pape-Dawson Engineers

IT Support Technician

Location US-TX-Houston
Posted Date 3 weeks ago(1/30/2018 5:53 PM)
Job ID
2018-1648
# Positions
1

Overview

This position is responsible for providing technical and general computer support to all users of the organization's computer systems.

Responsibilities

  • Serve as the first point of contact for users seeking technical assistance, employing a high degree of tact and diplomacy to promote a positive image.
  • Perform local and remote troubleshooting through diagnostic techniques and pertinent questions to efficiently resolve technical issues – PC Hardware, Software Issues, Printer Issues, etc. - escalating issues as needed
  • Respond courteously and professionally to queries and service requests that originate via telephone, e-mails or other methods from users in multiple office locations
  • Identifies opportunities for improvements in process, efficiency, and quality
  • Setup Audio/Video for web seminars and conferences
  • Maintain records of work orders.
  • Perform other related duties as necessary or as assigned by the IT Director.

Qualifications

  • Experience providing IT support in a professional setting
  • Must have experience in network and remote session troubleshooting
  • Must have experience providing technical support using Microsoft products to include server operating systems, Active Directory, and Office 365
  • Experience with mobile devices (iOS and Android)
  • Ability to develop and maintain professional relationships with all level of employees in an organization
  • Effective oral and written communications skills
  • Ability to handle multiple priorities and varied technical tasks
  • Ability to learn and keep current with change in technology
  • Excellent analytical skills with the ability to resolve issues in a fast-paced environment
  • Ability to work independently as well as in a team environment
  • Experience with Autodesk and Bentley products is a plus
  • Travel is required

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