This position is responsible for providing technical and general computer support to users of the Company computer systems.
Serve as the first point of contact for users seeking technical assistance, employing a high degree of tact and diplomacy to promote a positive image.
Perform local and remote troubleshooting through diagnostic techniques and pertinent questions to efficiently resolve technical issues – PC Hardware, Software Issues, Printer Issues, etc. - escalating issues as needed
Respond courteously and professionally to queries and service requests that originate via telephone, e-mails or other methods from users in multiple office locations
Identifies opportunities for improvements in process, efficiency, and quality
Setup Audio/Video for web seminars and conferences
Maintain a record of work orders.
Perform other related duties as necessary or as assigned by the IT Director
5 years' experience providing IT support in a professional setting
Must have experience in network and remote session troubleshooting
Must have experience providing technical support using Microsoft products to include server operating systems, Active Directory, and Office 365
Experience with mobile devices (iOS and Android)
Experience with Autodesk and Bentley products is a plus
Ability to develop and maintain professional relationships with all level of employees in an organization
Effective oral and written communications skills
Ability to handle multiple priorities and varied technical tasks
Ability to learn and keep current with change in technology
Excellent analytical skills with the ability to resolve issues in a fast-paced environment
Ability to work independently as well as in a team environment
Must be available to work 8 am to 5 pm, Monday through Friday with occassional overtime as needed