Pape-Dawson Engineers

  • IT Support Technician

    Location US-TX-Houston
    Posted Date 1 week ago(1 week ago)
    Job ID
    2018-1723
    # Positions
    1
  • Overview

    This position is responsible for providing technical and general computer support to users of the Company computer systems.

    Responsibilities

    • Serve as the first point of contact for users seeking technical assistance, employing a high degree of tact and diplomacy to promote a positive image.
    • Perform local and remote troubleshooting through diagnostic techniques and pertinent questions to efficiently resolve technical issues – PC Hardware, Software Issues, Printer Issues, etc. - escalating issues as needed
    • Respond courteously and professionally to queries and service requests that originate via telephone, e-mails or other methods from users in multiple office locations
    • Identifies opportunities for improvements in process, efficiency, and quality
    • Setup Audio/Video for web seminars and conferences
    • Maintain a record of work orders.
    • Perform other related duties as necessary or as assigned by the IT Director

    Qualifications

    • 5 years' experience providing IT support in a professional setting
    • Must have experience in network and remote session troubleshooting
    • Must have experience providing technical support using Microsoft products to include server operating systems, Active Directory, and Office 365
    • Experience with mobile devices (iOS and Android)
    • Experience with Autodesk and Bentley products is a plus
    • Ability to develop and maintain professional relationships with all level of employees in an organization
    • Effective oral and written communications skills
    • Ability to handle multiple priorities and varied technical tasks
    • Ability to learn and keep current with change in technology
    • Excellent analytical skills with the ability to resolve issues in a fast-paced environment
    • Ability to work independently as well as in a team environment
    • Must be available to work 8 am to 5 pm, Monday through Friday with occassional overtime as needed 
    • Some travel may be required

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